Privacy Policy & Privacy Notice

Introduction

Jigsaw Move Ltd trading as Jigsaw Move and Widdy's Properties Ltd trading as Jigsaw Letting ("we", "us", "our"), together operating as Selby Estate & Letting Agents, are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, request our services, buy, sell, let, rent or manage property through us.

We process personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
• Applicable property industry regulations and legal obligations

Who we are

Data Controllers:
Jigsaw Move Ltd
Company Number: 08975826
Widdy's Properties Ltd
Company Number: 07385709
Registered Office:
11 Finkle Street
Selby
North Yorkshire
YO8 4DT
Data Protection Contact:
info@jigsawletting.co.uk or info@jigsawmove.co.uk

Your Rights

You have the right to:

• Be informed about how your personal information is used
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally appropriate
• Request restriction of processing
• Object to processing based on legitimate interests
• Object to direct marketing
• Request transfer of your information where applicable
• Withdraw consent at any time where consent is relied upon

Requests should be submitted to: info@jigsawletting.co.uk or info@jigsawmove.co.uk. We may request proof of identity before responding to any request.

Information We Collect

We may collect and process:

Identity Information:

• Name
• Date of birth
• Nationality
• Identification documents

Contact Information:

• Postal address
• Email address
• Telephone numbers

Property Information:

• Property ownership details
• Tenancy information
• Landlord information
• Property management records

Financial Information:

• Bank account details
• Rent payment information
• Deposit information
• Sales transaction information

Compliance Information:

• Right to Rent documentation
• Anti-Money Laundering documentation
• Proof of address
• Proof of funds documentation

Website Information:

• IP addresses
• Device information
• Website usage data
• Cookie data

How We Use Your Information

We use personal information to:

• Market and sell properties
• Arrange and manage property viewings
• Process tenancy applications
• Carry out tenant referencing
• Manage tenancy agreements
• Collect and process rent payments
• Arrange maintenance and repairs
• Comply with legal and regulatory obligations
• Conduct Anti-Money Laundering checks
• Conduct Right to Rent checks
• Respond to enquiries and complaints
• Improve our services
• Send marketing communications where permitted

Lawful Bases for Processing

We process personal information under one or more of the following lawful bases:

• Consent
• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests
• Protection of vital interests
• Public task where required by law

Sharing Information

We may share information where necessary with:

• Tenant referencing agencies
• Credit reference agencies
• Landlords
• Tenants
• Buyers and sellers
• Solicitors and conveyancers
• Mortgage brokers
• Surveyors and valuers
• Contractors and maintenance providers
• Utility providers
• Local authorities
• HM Revenue & Customs
• Deposit protection schemes
• Property portals including Rightmove and Zoopla
• IT and website service providers
• Regulatory bodies and law enforcement agencies

Information is only shared where necessary and lawful.

Marketing Communications

Where legally permitted, we may send information regarding:

• New property listings
• Property market updates
• Lettings services
• Estate agency services
• Relevant business updates

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option included in marketing emails.

Cookies and Website Analytics

Our website uses cookies and analytics technologies to:

• Improve website performance
• Understand visitor behaviour
• Monitor website usage
• Improve user experience

Further details are provided within our Cookie Policy.

International Transfers

Where information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place as required by UK GDPR.

Data Security

We maintain appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected and to satisfy legal, regulatory, accounting and reporting obligations.

Typical retention periods include:

• Property transaction records – up to 6 years after completion
• Tenancy records – up to 6 years after tenancy end
• Anti-Money Laundering records – minimum 5 years where required by law
• Financial records – minimum 6 years
• Marketing records – until consent is withdrawn or objection received

Where information is no longer required, it will be securely deleted or anonymised.

Automated Decision Making

We do not carry out automated decision-making that produces legal or similarly significant effects on individuals without appropriate safeguards.

Complaints

If you are unhappy with how we process your information, please contact us first: info@jigsawletting.co.uk or info@jigsawmove.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulation or business practices. Any updates will be published on our website.

Policy Effective Date: 28 May 2018

Last Reviewed: 09 June 2026

Next Scheduled Review: As required due to changes in legislation, regulation or business operations.